Tech

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• Develop and nurture business opportunities to achieve monthly sales targets with 2B end users.

• Identify and pursue prospects through various lead generation activities such as direct mailing, cold-calling, and referral programs.

• Meet with prospects to understand their purchase requirements and decision-making criteria, guiding them towards suitable solutions.

• Present value propositions and prepare quotations to facilitate sales closure.

• Maintain regular engagement with existing customers to ensure ongoing satisfaction.

• Partner with business stakeholders to elicit, analyze, and document business requirements for technology initiatives, ensuring alignment with organizational goals and objectives.

• Conduct thorough analysis of complex data sets, including market trends, customer behavior, and operational metrics, to identify insights and opportunities for business improvement.

• Develop clear and comprehensive business cases, including cost-benefit analyses, ROI projections, and risk assessments, to support decision-making and prioritize project investments.

• Collaborate with cross-functional teams, including product management, engineering, and design, to translate business requirements into actionable specifications and user stories for development.

• Facilitate stakeholder workshops, meetings, and interviews to gather requirements, clarify scope, and drive consensus on project deliverables and timelines.

• Define and document business processes, workflows, and system requirements, ensuring accuracy, completeness, and alignment with industry best practices and regulatory requirements.

• Conduct impact assessments and gap analyses to identify potential risks, dependencies, and constraints associated with proposed solutions, and develop mitigation strategies accordingly.

• Monitor project progress, track key performance indicators (KPIs), and communicate updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.

• Continuously evaluate and improve business analysis processes, tools, and methodologies to enhance efficiency, effectiveness, and quality of deliverables.

• Developing, maintaining and supporting technical infrastructure, hardware and system software components

• Performing installation, maintenance and support of system software/hardware and user support at on-site and remote support

• Configuring, debugging and supporting multiple infrastructure platforms

• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures

• Familiar with VMware, Storage, Hyper-V, Windows, and backup solutions

• Excellence in communication skills as a liaison with vendors and other IT personnel to resolve issues

• Implementation of enterprise network infrastructure based on Cisco products and solutions.

• Responsible for configuration and implementation of Cisco routers, switches, firewall and other products such as Fortinet Firewall , Riverbed and TrendMicro products.

• Provide Pre-sales and Post-sales technical support

• Strong troubleshooting skills

• Responsible for Problem Solving, Service Contract , change and maintenance management

• Create and maintain documentation as it relates to network configuration, process and service records.